Política de envíos y devoluciones

At [Your Company Name], we strive to ensure that your shopping experience is enjoyable and seamless. Understanding our shipping and returns policy is essential to making informed purchases and managing expectations.

Shipping Methods and Costs:

We offer a variety of shipping methods to suit your needs:

  • Standard Shipping: This option is ideal for non-urgent deliveries. Orders typically arrive within 5-7 business days. The cost for standard shipping is calculated based on your location and the weight of your package.
  • Express Shipping: For faster delivery, we offer express shipping, which takes 2-3 business days. An additional fee applies based on the package’s weight and destination.
  • International Shipping: We ship globally! Delivery times and costs vary by country. Please note that international shipments may be subject to customs fees, which are the responsibility of the customer.

Order Processing:

Orders are processed within 1-2 business days. You’ll receive a confirmation email with a tracking number once your order has been shipped. Please ensure your shipping address is correct, as we cannot redirect packages once dispatched.

Returns and Exchanges:

If you are not completely satisfied with your purchase, you can return or exchange your items under the following conditions:

  • Return Period: Items must be returned within 30 days of receipt.
  • Condition of Items: Items must be in their original condition, unworn, and with all tags attached. Items that are damaged or missing parts are not eligible for return.
  • Non-Returnable Items: Certain items, such as personalized products, sale items, and intimate apparel, cannot be returned.
  • Exchange Policy: If you wish to exchange an item, please contact our customer service team to arrange for a return and the subsequent exchange of the product.

How to Return:

To initiate a return, please contact our customer service team at [email protected] . You will receive a return authorization number and further instructions on how to send your items back to us.

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.

Lost or Damaged Items:

If your item is lost or arrives damaged, please contact our customer service team immediately. We will initiate an investigation with the shipping carrier and keep you updated throughout the process.

Contact Us:

For any further questions or concerns regarding our shipping and returns policy, please do not hesitate to contact us at [email protected]